Shipping & Returns Info
We Ship our Products to all states in Australia, as fast as possible, with a tracking number for free. We also provide an express postage option for an additional charge. For International shipping please call us directly before you order: 1300 750 006.
Many items can also be picked up from our CPAP Clinics located Here (Link clinic location page) You can track the status of your orders by logging into your account and also on the orders and returns page. As per the recent online sales policies of the Australian Sleep Association all purchases of ResMed or Philips/Respironics CPAP Machines require a face to face consultation or phone based conversation with one of our Experienced CPAP consultants to determine the optimum settings for your new machine.
Please feel free to contact us to discuss you options further.
If you have a problem or need assistance with any item you have already purchased, please call 1300 750 006 for support from one of our trained CPAP technicians. Refunds or replacement for faulty or damaged CPAP equipment will be applied when CPAP Victoria has been notified by phone or email detailing the nature of fault or damage.
All claims will be subject to assessment of the fault or damage by CPAP Victoria or the product's manufacturer and will be subject to the manufacturer’s warranty conditions. CPAP Victoria will assess the level of fault and or damage upon receipt of the products and determine a suitable solution for replacement or refund.
Equipment purchases can be returned to CPAP Victoria and a full refund will be given where such goods are unused, unopened and in original packaging within 30 days of purchase. Where the product has been unpackaged and/ or used there will be a 20% processing fee applied which will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. The standard warranty is 2 years for CPAP units and 3 months for CPAP masks and accessories from date of purchase. Most manufacturers offer an extra 3-year extension option.
All warranty repairs out of the warranty period will be processed subject to the goods being returned to CPAP Victoria at the purchaser’s expense. CPAP Victoria will supply a rental CPAP machine at no cost for all purchases made for machines made at a CPAP Victoria clinic. Fees will apply for loan machines where a machine has not been initially purchased at CPAP Victoria.