Shipping & Returns Info (COVID 19 Update)
CPAP VICTORIA USES AUSTRALIA POST & AUSTRALIA POST EPARCEL SERVICE
Australia Post is experiencing significant delays during the Covid-19 crisis due to limited flights, social distancing in their facilities and increased parcel volumes. They have advised that orders may take up to 15 working days to be delivered for standard shipping.
Express shipping can take between 3-5 business days, however Australia Post endeavour to prioritise these orders and typically they arrive within 1-2 days. We recommend if your item is urgent, please opt for the $15 express shipping option for fast delivery.
INFORMATION ABOUT CLICK AND COLLECT
At this time, all of our Victorian clinics remain open by appointment only and for pre-paid click and collect phone or online orders.
For click and collect locations and trading hours please see: https://cpapvictoria.com.au/pages/store-locator
INFORMATION ABOUT ONLINE ORDERS
For online orders, it’s business as usual and we’ll update you on the progress of your order via email. We endeavour to post your order within one business day however, please allow up to two business days to receive your tracking information. Tracking information will be emailed to you upon dispatch. To track your parcel, please use the tracking number provided on the link emailed to you.
CPAP Victoria provide free standard shipping within Australia. We also provide an express postage option for an additional charge. Due to the COVID 19 crisis we currently do not offer International shipping.
Many items can also be picked up from our CPAP Clinics located Here. As per the recent online sales policies of the Australian Sleep Association all purchases of ResMed, Fisher & Paykel or Philips/Respironics CPAP Machines require a face to face consultation or phone based conversation with one of our Experienced CPAP consultants to determine the optimum settings for your new machine.
Please feel free to contact us on 1300 750 006 to discuss you options further.
If you have a problem or need assistance with any item you have already purchased, please call 1300 750 006 for support from one of our trained CPAP technicians. Refunds or replacements for faulty or damaged CPAP equipment will be applied when CPAP Victoria has been notified by phone or email detailing the nature of the fault or damage.
All claims will be subject to assessment of the fault or damage by CPAP Victoria or the product's manufacturer and will be subject to the manufacturer’s warranty conditions. CPAP Victoria will assess the level of fault and or damage upon receipt of the products and determine a suitable solution for replacement or refund.
Equipment purchases can be returned to CPAP Victoria and a full refund will be given where such goods are unused, unopened and in original packaging within 30 days of purchase. Where the product has been unpackaged and/ or used there will be a 20% processing fee applied which will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. The standard warranty is 2 years for CPAP units and 3 months for CPAP masks and accessories from date of purchase. Most manufacturers offer an extra 3-year extension option on CPAP Machines.
All warranty repairs out of the warranty period will be processed subject to the goods being returned to CPAP Victoria at the purchaser’s expense. CPAP Victoria will supply a rental CPAP machine at no cost for all purchases made for machines made at a CPAP Victoria clinic. Fees will apply for loan machines where a machine has not been initially purchased at CPAP Victoria.